Customer Support Specialist
Customer Support SpecialistFieldnote · Europe · RemotePart-time€28k–34k / yearSupportIntercomSaaS11 days ago
Help researchers get the most out of Fieldnote, 25 hours a week.
What you’ll do
Answer customer questions by email and chat
Write and update help-centre articles
Pass clear bug reports to the engineering team
What we’re looking for
Excellent written English
Patience and a real interest in software
Experience with Intercom or Help Scout is a plus
How to apply
Send a short note and your CV or portfolio through the apply button. We reply to everyone within ten working days.
Sound like you?
Apply on the company’s site. Mention Shortlist, it helps us keep the board free for job seekers.
About the company
Fieldnote
Fieldnote makes a shared notebook for user researchers. 22 people, profitable, fully remote across Europe.
Location
Europe
Workplace
Remote
Job type
Part-time
Team
Operations
Posted
2026-09-26